Acceptable Use Policy

Content that threatens, incites, or promotes violence against any person, including your partner. This includes direct threats (“I will hurt you”), indirect threats (“you'll regret this”), and encouraging others to commit violence.

Content intended to abuse, harass, stalk, intimidate, or bully another person. Heard is a mediation tool, not a weapon. Submitting your partner's real or fabricated statements in order to humiliate them, manipulate them, or weaponize the AI's output against them is a violation.

Any content involving, referencing, or directed at minors (under 18) in the context of romantic or sexual relationships. Heard is for adults only.

Content that promotes, facilitates, or constitutes illegal activity under applicable law, including but not limited to drug trafficking, fraud, money laundering, human trafficking, and child exploitation.

Content that infringes the intellectual property, privacy, or other rights of any third party. Do not submit someone else's private communications (texts, emails, letters) without their knowledge or consent.

Content submitted with the intent to manipulate the AI system, generate misleading outputs, or fabricate arguments for purposes other than genuine conflict resolution. This includes:

• Submitting fictional arguments to test, exploit, or reverse-engineer the AI
• Creating fake accounts to pose as a partner
• Submitting arguments on behalf of people who have not consented

Using the Service to send unsolicited communications, advertise products or services, or generate content for commercial purposes.

You may not:

• Create multiple accounts to circumvent free tier limits
• Share your account credentials with others
• Access another person's account without their permission
• Use automated tools, bots, or scripts to interact with the Service
• Impersonate any person or entity

You may not:

• Attempt to gain unauthorized access to our systems, servers, or databases
• Probe, scan, or test the vulnerability of our systems
• Interfere with or disrupt the Service or the servers and networks connected to it
• Circumvent any rate limits, usage limits, or access restrictions
• Reverse-engineer, decompile, or disassemble any part of the Application
• Scrape, crawl, or extract data from the Service using automated means

You may not:

• Use AI-generated resolutions, follow-up questions, or insights to manipulate, coerce, or psychologically harm your partner
• Share resolution content in contexts designed to humiliate or publicly shame your partner (sharing is designed for mutual understanding, not revenge)
• Present AI-generated content as professional advice (therapeutic, legal, medical) to any person
• Use AI outputs in legal proceedings as evidence or expert opinion

You may not:

• Attempt to bypass, circumvent, or defeat the safety screening system
• Rephrase or encode harmful content to avoid safety detection
• Repeatedly submit flagged content in modified form
• Report false safety concerns about another user's content

Depending on the severity and nature of the violation, we may:

• Issue a warning
• Remove or restrict access to specific content
• Temporarily suspend your account
• Permanently terminate your account
• Report the activity to law enforcement (in cases involving threats of imminent harm, child exploitation, or other criminal activity)
• Restrict your ability to create new accounts

If you believe enforcement action was taken in error, you may appeal by emailing trust@heardapp.co within 14 days of the action. Appeals are reviewed by a different team member than the one who made the original decision. We will respond within 14 days.