These Terms of Service (“Terms”) govern your access to and use of the Heard application and web service (the “Service”) provided by Heard App Inc. (“Heard,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy, and our End User License Agreement, all of which are incorporated by reference.
1.The Service
Heard is an AI-powered conflict resolution platform. It enables two parties to submit their perspectives on a disagreement, receive AI-generated follow-up questions, and receive a structured resolution that identifies what each person is right about, the underlying issue, and a recommended next step.
1.1 The Service Is Not Professional Advice
Heard does not provide therapy, counseling, medical advice, legal advice, or any form of professional service. AI-generated resolutions are informational observations based on the text you provide. They are not diagnoses, prescriptions, or clinical assessments. You should not rely on the Service as a substitute for professional advice.
1.2 The Service Uses Artificial Intelligence
Resolutions, follow-up questions, and insights are generated by AI language models. AI outputs may be inaccurate, incomplete, biased, or inappropriate for your specific situation. You are responsible for evaluating all AI-generated content before acting on it. We continuously work to improve AI quality but do not guarantee accuracy.
1.3 Availability
We strive to keep the Service available 24/7 but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, server failures, or events beyond our control. We will provide reasonable notice of planned maintenance when possible.
2.Accounts
2.1 Eligibility
You must be at least 18 years old to use the Service. By creating an account, you represent and warrant that you are at least 18, the information you provide is accurate and complete, and you have the legal capacity to enter into these Terms.
2.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at support@heardapp.co if you believe your account has been compromised.
2.3 One Account Per Person
Each person may maintain only one account. Creating multiple accounts to circumvent usage limits, evade enforcement actions, or for any other reason is a violation of these Terms.
3.Subscriptions and Billing
3.1 Free Tier
The free tier provides limited access to the Service (currently 3 resolutions per month). We reserve the right to modify free tier limits with reasonable notice.
3.2 Paid Subscriptions
Heard Plus ($6.99/month or $66.99/year) and Heard Pro ($12.99/month or $124.99/year) provide enhanced features as described in the Application. All prices include applicable sales tax where required. Prices may change with at least 30 days' notice before your next billing period.
3.3 Auto-Renewal and Cancellation
Subscriptions auto-renew unless canceled at least 24 hours before the end of the current billing period. You may cancel at any time. Upon cancellation, you retain access to paid features until the end of your current billing period. No partial refunds are provided for unused time within a billing period.
3.4 Platform-Specific Billing
Subscriptions purchased through Apple App Store or Google Play Store are governed by the respective platform's payment terms. Heard does not have access to your payment credentials for mobile subscriptions. For billing disputes on mobile, contact Apple or Google directly.
4.User Content
4.1 Ownership
You retain ownership of all text and content you submit to the Service (“User Content”). By submitting User Content, you grant us a limited license as described in the EULA (Section 5).
4.2 Responsibility
You are solely responsible for the accuracy and legality of your User Content. You represent that your User Content does not violate any third party's rights or any applicable law.
4.3 No Obligation to Store
While we currently store your argument history for your convenience, we reserve the right to set reasonable storage limits in the future. We will provide notice before deleting stored content.
5.Privacy and Data Protection
Your privacy is critically important to us. Our handling of your personal information is described in detail in our Privacy Policy. Key commitments: we do not sell your data, we do not send personal identity to AI providers, and you can delete your data at any time. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
6.Safety
6.1 Content Screening
We automatically screen all submissions for indicators of domestic violence, threats, self-harm, and other safety concerns using AI-based classification. This screening is imperfect and should not be relied upon as a safety guarantee.
6.2 Crisis Resources
If safety concerns are detected, the Service will halt the mediation process and present crisis resources. These resources include the National Domestic Violence Hotline (1-800-799-7233), Crisis Text Line (text HOME to 741741), and the 988 Suicide & Crisis Lifeline (call or text 988).
6.3 No Duty to Monitor
While we employ automated safety screening, we do not actively monitor all User Content in real time. We are not responsible for User Content submitted by other users.
6.4 Emergency Situations
7.Prohibited Uses
You agree to comply with our Acceptable Use Policy, which is incorporated into these Terms. In addition to the prohibitions described there, you may not use the Service to:
- Develop competing products or services by scraping, copying, or reverse-engineering our features, prompts, or AI behavior
- Commercially resell access to the Service
- Create derivative works from AI-generated content for commercial distribution
- Use the Service on behalf of an organization without our written authorization
8.Intellectual Property
8.1 Our Property
The Service, including all software, algorithms, designs, text, graphics, logos, the “Heard” name, the Venn overlap mark, and all other intellectual property, is owned by Heard App Inc. or its licensors and is protected by U.S. and international intellectual property laws.
8.2 Feedback
If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation or attribution to you.
9.Third-Party Services
The Service integrates with third-party services (Anthropic for AI processing, Supabase for data storage, Stripe for payments, Apple and Google for mobile distribution). Your use of these services is governed by their respective terms and privacy policies. We are not responsible for the practices or availability of third-party services.
10.Disclaimers
11.Limitation of Liability
12.Indemnification
You agree to indemnify, defend, and hold harmless Heard App Inc. and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorney's fees) arising from your use of the Service, your User Content, your violation of these Terms, or your violation of any third party's rights.
13.Dispute Resolution
13.1 Informal Resolution First
Before pursuing formal dispute resolution, you agree to contact us at legal@heardapp.co and attempt informal resolution for at least 30 days.
13.2 Binding Arbitration
Disputes not resolved informally shall be resolved by binding arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules. Arbitration shall be conducted individually. Class actions, class arbitrations, and representative actions are waived.
13.3 Exceptions
Claims related to intellectual property infringement may be brought in court. Either party may seek injunctive relief in a court of competent jurisdiction.
13.4 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws provisions.
14.Termination
We may terminate or suspend your account and access to the Service at any time for any reason, including violation of these Terms. You may terminate by deleting your account. Upon termination, your license to use the Service ceases immediately. Provisions that should survive termination (including disclaimers, liability limits, indemnification, and dispute resolution) will survive.
15.Modifications
We may modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email and in-app notification. Your continued use after the effective date of modified Terms constitutes acceptance. If you disagree, you may delete your account before the changes take effect.
16.General
- Entire Agreement: These Terms, together with the Privacy Policy, EULA, and Acceptable Use Policy, constitute the entire agreement between you and Heard.
- Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
- Waiver: Failure to enforce any right is not a waiver of that right.
- Assignment: You may not assign these Terms. We may assign them in connection with a business transfer.
- Force Majeure: We are not liable for failure to perform due to events beyond our reasonable control.
Contact: legal@heardapp.co | support@heardapp.co