End User License Agreement

Heard is an AI-powered conflict resolution platform. The Application enables users to submit both sides of a disagreement, receive AI-generated follow-up questions, and receive a structured resolution. The resolution includes validation of both perspectives, identification of underlying issues, and a recommended next step.

Heard is not legal advice. Resolutions are not legally binding opinions or rulings. They are not admissible in any legal proceeding.

Heard is not a replacement for human judgment. AI-generated content may contain errors, biases, or oversimplifications. You are responsible for evaluating and acting (or not acting) on any resolution provided by the Application.

Resolutions may reference established therapeutic frameworks (such as the Gottman Method, Nonviolent Communication, or Emotionally Focused Therapy) for informational context. This does not constitute:

• Endorsement by the creators of those frameworks
• A claim that Heard is therapy or therapeutic treatment
• A recommendation of specific therapeutic interventions

These references are provided to give context to the AI's observations, not to diagnose, treat, or prescribe.

The Application offers a free tier with limited functionality (3 resolutions per month, summary-depth resolutions, limited history). No payment information is required for the free tier.

Paid subscriptions (“Heard Plus” and “Heard Pro”) are available as monthly or annual auto-renewing subscriptions. Pricing is displayed in the Application and on our website. Prices may vary by region and are subject to change with notice.

• iOS: Subscriptions purchased through the Apple App Store are billed by Apple according to Apple's terms. Manage or cancel at Settings > Apple ID > Subscriptions.
• Android: Subscriptions purchased through Google Play are billed by Google according to Google's terms. Manage or cancel at Play Store > Subscriptions.
• Web: Subscriptions purchased through the website are billed by Stripe. Manage or cancel through the Application's subscription settings or email support@heardapp.co.

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel at least 24 hours before the end of the current period. Your payment method will be charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan.

If offered, free trials automatically convert to a paid subscription at the end of the trial period unless you cancel at least 24 hours before the trial ends. You will not be charged during the trial period. If you cancel during the trial, you retain access until the trial ends.

Refund requests for App Store and Play Store purchases are handled by Apple and Google respectively according to their refund policies. Refund requests for web purchases should be directed to support@heardapp.co within 14 days of the charge. We process refunds at our discretion within the bounds of applicable consumer protection law.

We may change subscription prices at any time. If we increase prices, we will give you at least 30 days' notice. Price increases take effect at the start of your next billing period after the notice. If you do not agree to the new price, you may cancel before the next billing period.

You retain all rights to the text you submit through the Application (“User Content”), including argument submissions, follow-up responses, and any other text you provide. By submitting User Content, you grant Heard a worldwide, non-exclusive, royalty-free license to use, process, store, and display your User Content solely to:

• Provide the Service
• Generate AI-processed outputs (follow-up questions, resolutions, insights)
• Display your content back to you and your linked partner as part of the Service
• Generate anonymized, de-identified data for service improvement (see Privacy Policy Section 5.4)
• Comply with legal obligations

Resolutions, follow-up questions, pattern insights, and other AI-generated outputs (“Generated Content”) are created by artificial intelligence based on your User Content. Heard does not claim ownership of Generated Content as it relates to your specific arguments. You may share, screenshot, or otherwise distribute Generated Content (such as shareable resolution cards) for personal, non-commercial purposes. Generated Content may not be used for commercial purposes without our written permission.

You agree not to submit content that:

• Threatens, harasses, or promotes violence against any person
• Contains illegal content or promotes illegal activity
• Infringes the intellectual property rights of any third party
• Impersonates any person or entity
• Is spam, advertising, or commercial solicitation
• Is designed to manipulate or game the AI system
• Violates the Acceptable Use Policy

All argument submissions are automatically screened by AI for indicators of domestic violence, threats of harm, self-harm, and other crisis situations. This screening is designed to protect your safety and is not a substitute for professional assessment.

If safety concerns are detected:

• The argument will not proceed to the standard resolution flow
• You will be presented with crisis resources (including the National Domestic Violence Hotline, Crisis Text Line, and 988 Suicide & Crisis Lifeline)
• No AI resolution will be generated for the flagged content

Safety screening is AI-based and not perfect. It may produce false positives (flagging content that is not actually dangerous) or false negatives (missing content that is dangerous). If you are in danger, do not rely on the Application — contact emergency services (911) or a crisis hotline directly.

You may terminate this Agreement at any time by deleting your account through the Application (Settings > Data & Privacy > Delete Account) or by emailing support@heardapp.co. Account deletion is subject to the 30-day retention period described in the Privacy Policy.

We may suspend or terminate your access to the Application immediately and without notice if you:

• Violate this Agreement or the Acceptable Use Policy
• Use the Application in a manner that could damage, disable, or impair the Service
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees

Upon termination, your license to use the Application is revoked. Sections that by their nature should survive termination will survive, including Sections 5 (User Content), 7 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), and 11 (Dispute Resolution).

Before filing any formal dispute, you agree to contact us at legal@heardapp.co and attempt to resolve the dispute informally for at least 30 days.

Any dispute arising out of or relating to this Agreement that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in English, in the state of Delaware or remotely at your election. The arbitrator's decision is binding and may be entered as a judgment in any court of competent jurisdiction.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for claims related to intellectual property infringement.

This Agreement is governed by the laws of the State of Delaware, without regard to conflict of laws principles.

This Agreement, together with the Privacy Policy and Acceptable Use Policy, constitutes the entire agreement between you and Heard regarding the Application.

If any provision of this Agreement is found unenforceable, the remaining provisions remain in full effect.

Our failure to enforce any right or provision of this Agreement does not constitute a waiver of that right or provision.

You may not assign this Agreement. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.

We may update this Agreement from time to time. Material changes will be communicated via email and in-app notification at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

If you downloaded the Application from the Apple App Store:

• This Agreement is between you and Heard App Inc., not Apple.
• Apple has no obligation to provide maintenance or support.
• Apple is not responsible for any product claims, intellectual property claims, or failure to conform to legal or regulatory requirements.
• Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce it.
• Heard, not Apple, is responsible for addressing any claims relating to the Application.

If you downloaded the Application from Google Play:

• This Agreement is between you and Heard App Inc., not Google.
• Google has no obligation or liability with respect to the Application or this Agreement.